The powerful systems CTI (Computer Telephony Integration) provides solutions that integrate call routing scheme with the business database which stores key information clientea Interaction with the client based on its value when a customer makes the decision call a company, has an expected level of service you receive. Once contact is made, the company expects a profitable customer interaction a "this is a two-way street. Companies today understand that the Contact Center is essentially a point of contact and search for opportunities to achieve this interaction. But this is barely enough to handle customer questions, companies and clients must be able to give value to every interaction If each customer can be identified and categorized according to the value it provides to the business, each interaction may be more profitable a "The key is in the business information. The key is manage business information to generate economic benefits that make each interaction with the customer. It becomes necessary then to generate a solution that will enable the organization to cost-effectively intertwine the data obtained from the customer interactions with business data, and the combination of both will act to achieve profitable results A Contact Center Solution The powerful systems CTI (Computer Telephony Integration) provides solutions that integrate call routing scheme with the business database that stores key customer information a "information such as buying patterns, account balances, numbers of cases and service records. So the business can use this information to customize and refine each customer interaction.